Heart of London invites you to an essential Conflict Management training session, in partnership with Safer Business Network. This in-person event is tailored for retail premises and will equip you with the critical skills needed to manage and resolve conflicts effectively in your day-to-day operations.

Join us for this dynamic, hands-on session where you’ll learn:

• Identifying early signs of conflict before they escalate
• Mastering de-escalation techniques to defuse tension with ease
• Communicating effectively to resolve disputes and keep your customers and staff safe

This exciting training is free for members and is designed to provide practical, real-world strategies you can apply immediately in your retail environment. Don’t miss the opportunity to sharpen your conflict management skills and create a safer, more positive atmosphere in your workplace.

For more information please contact our engagement team on hello@holba.london.

*The date, time and location for this training session will be confirmed soon.