HOLBA & Safer West End Conflict Management Training
About this event
We invite businesses within the retail and hospitality sectors, as well as other customer-facing businesses, to attend this free, online training session delivered by our partner, Safer Business Network.
During the training session we will cover:
• What conflict is and how to manage it
• Summarise key safety procedures in relation to Covid-19
• Explore the power of good customer service to de-escalate conflict.
This event is free for Heart of London Business Alliance and Safer Business Network members to attend.
Wednesday 9 November
14:00 – 15:30pm