We invite businesses within the retail and hospitality sectors, as well as other customer-facing businesses, to attend this free, online training session delivered by our partner, Safer Business Network.

During the training session we will cover:

• What conflict is and how to manage it

• Summarise key safety procedures in relation to Covid-19

• Explore the power of good customer service to de-escalate conflict.

This event is free for Heart of London Business Alliance and Safer Business Network members to attend.