Vernon Everitt, Managing Director, Customers, Communication and Technology, Transport for London

Vernon is responsible for Transport for London’s customer, communication, technology/data and city planning strategies and their delivery, which put customers at the heart of the organisation’s operations. This includes accountability for fares and payments, contact centres, customer information, marketing and customer insight, media relations, public affairs, travel demand management strategic city transport planning and internal change programme.

He focuses on how TfL can use technology and open data to deliver better journeys on public transport, more walking and cycling and enable TfL’s employees to provide better customer service. He also leads on supporting and partnering with the capital’s thriving tech sector and is accountable for setting the strategy and policy which TfL use to develop specific transport outcomes and schemes. Vernon led the successful pan-Government and transport industry marketing and communications strategy for the London 2012 Games, the largest integrated campaign of its kind ever undertaken.